Sales Policy for Gleenapo
Effective Date: November 28, 2024

Welcome to Gleenapo! This Sales Policy outlines the terms and conditions that apply to purchases made through our store. By placing an order on our website (gleenapo.com) or contacting us directly, you agree to abide by this Sales Policy.

1. General Terms of Sale

  • All purchases are subject to product availability.
  • Prices displayed on the website are in U.S. Dollars (USD) and are subject to change without prior notice.
  • By placing an order, you confirm that you are legally authorized to purchase the item(s) in your jurisdiction.

2. Orders and Payment

2.1. Placing an Order

  • Orders can be placed online at gleenapo.com or by contacting our customer service.
  • Upon successful order placement, you will receive an order confirmation email with details of your purchase.

2.2. Payment Methods

We accept the following payment methods:

  • Credit/Debit Cards (Visa, MasterCard, American Express)
  • PayPal
  • Bank Transfers (for select orders)
  • Cash on Delivery (available for certain locations; additional charges may apply)

Payment must be completed at the time of purchase. Orders will not be processed until payment is confirmed.

3. Shipping and Delivery

3.1. Shipping Policy

  • We ship products to locations within the United States.
  • Shipping costs will be calculated at checkout and added to your total purchase amount.
  • Free shipping may be available on orders above a specified value (as indicated on the website).

3.2. Delivery Timeframes

  • Standard shipping: 5-7 business days
  • Express shipping: 2-3 business days
    Delivery times are estimates and may vary due to external factors like weather or carrier delays.

3.3. Tracking Your Order

A tracking number will be provided via email once your order is shipped.

4. Cancellations

4.1. Order Changes or Cancellations

  • Orders can be canceled or modified within 24 hours of placement by contacting us at [email protected].
  • After 24 hours, the order will be processed, and cancellations may not be possible.

4.2. Cancellations by Gleenapo

We reserve the right to cancel an order if:

  • The item is out of stock.
  • Payment authorization fails.
  • Fraudulent or unauthorized activity is detected.
    In such cases, customers will be notified, and a full refund will be issued.

5. Product Descriptions and Pricing

  • We strive to ensure all product descriptions, images, and prices are accurate. However, errors may occur.
  • If we identify a pricing error after you place an order, we will contact you to confirm if you wish to proceed with the revised price or cancel the order.

6. Warranty and Quality Assurance

  • All products sold by Gleenapo are guaranteed to be authentic and meet high-quality standards.
  • For details about specific warranties, refer to the product page or contact us directly.

7. Limitation of Liability

Gleenapo is not responsible for:

  • Delays caused by external shipping carriers.
  • Loss or damage to products after successful delivery.
  • Improper use or handling of purchased products.

Our maximum liability is limited to the purchase price of the product.

8. Customer Support

If you have questions about your order, shipping, or need assistance, please contact us:

  • Email: [email protected]
  • Phone: (229) 533-5106
  • Business Hours: Monday–Friday, 9:00 AM–5:00 PM (EST)

9. Policy Updates

This Sales Policy is subject to change without prior notice. Updates will be posted on our website with the “Effective Date” mentioned above.

Thank you for shopping with Gleenapo, where luxury footwear meets exceptional service!