Refund and Returns Policy for Gleenapo
Effective Date: November 28, 2024

At Gleenapo, customer satisfaction is our top priority. We understand that sometimes a product may not meet your expectations. This Refund and Returns Policy explains how we handle returns, exchanges, and refunds to ensure a seamless shopping experience for our valued customers.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be returned within 30 days of purchase.
  • The item must be in its original condition: unworn, unaltered, and with all original tags and packaging intact.
  • Proof of purchase (order confirmation email or receipt) must be provided.

Exceptions:

  • Sale or clearance items are final and cannot be returned.
  • Customized or personalized products are not eligible for returns unless defective or damaged.

2. Items Not Eligible for Return

  • Items showing signs of wear, damage, or alteration after delivery.
  • Products returned without original packaging or tags.
  • Items not returned within the specified 30-day window.

3. Refund Process

Once we receive your returned item, we will:

  1. Inspect the product to ensure it meets our return eligibility criteria.
  2. Process your refund within 7-10 business days after approval.

Refund Methods:

  • Refunds will be issued to the original payment method.
  • For cash-on-delivery orders, refunds will be processed via store credit or bank transfer (bank details will be required).

Non-Refundable Costs:

  • Original shipping fees.
  • Return shipping costs, unless the item was defective or incorrectly shipped.

4. Exchanges

If you wish to exchange an item for a different size, color, or style:

  • Contact us at [email protected] to check availability.
  • Once approved, return the original item as per the return process.
  • We will ship the replacement item after the original product is received and inspected.

Note: Customers are responsible for shipping costs for exchanged items unless the issue is due to our error.

5. Defective or Damaged Items

If you receive a defective or damaged product:

  • Notify us within 7 days of receiving the item by emailing [email protected] with your order details and photos of the defect/damage.
  • After verification, we will offer:
    • A replacement at no additional cost.
    • A full refund, including shipping fees.

6. How to Initiate a Return or Refund

To start the return or refund process:

  1. Contact us via email at [email protected] with your order number, item details, and reason for the return.
  2. Pack the item securely in its original packaging.
  3. Ship the item to the following address:
    Returns Department
    745 Brookfield Turner Church Rd
    Enigma, Georgia, United States

7. Important Notes

  • We recommend using a trackable shipping method for returns to ensure we receive the package.
  • Refunds or exchanges will only be processed after we receive and inspect the returned item.
  • Unauthorized returns will not be accepted.

8. Contact Us

If you have any questions or need further assistance regarding our Refund and Returns Policy, please reach out to us:

Thank you for shopping with Gleenapo, where your satisfaction matters most!